FAQ

You have questions, we have answers. Here are the most common questions we get asked.

Do I need to give my credit card details to start a trial?

No, you don’t need any credit card details to start a trial. Simply fill out the form below and one of our team will get you set up.

Can I cancel the free trial at any time?

Of course you can. You can just switch your MX records back to what they were before and email will no longer be reaching us. Please let us know so we can disable the account.

How long does it take to get a trial started?

Trials typically take 15 minutes to set up. As we are a security company we do double check all new subscribers are who they say they are before commencing a trial.

How do you charge for your service? Per mailbox, per seat, or per user?

We charge per user for our email security service.

Why should I use a cloud solution as opposed to an on-premise one?

We can do a significant number of additional checks as a cloud provider that an on-site solution cannot do. Some decisions on malware and malicious traffic are based on behavior across the entire service and all the domains. Without a cloud service, you don’t have access to this type of cyber threat intelligence. The cloud service also adds layers of reliability to your email system. We can queue email for you if your email host is unavailable, decreasing company down-time.

Can I use your services if I’m using Office 365?

Yes, all of our services are compatible with Office 365, Hosted Exchange, and Google Apps.

What hours of support do you cover?

Our support is 24x7x365, available by phone and email.

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Is the email security service configurable?

We have a myriad of configuration options available to you. We aim to make your email more flexible for you so as well as policy options we have useful features like email aliases and forwarding.

What type of customers use your service?

The range is vast. As most of our customers come through IT service providers and other email security companies who are re-badging our service, the type of customer varies depending on how they came to us. We have large oil companies and retail chains, global charities, courts, and government departments, as well as lots of small businesses.

Can I get help to set up if I need it?

Absolutely. We are delighted to help you get set up. Our 24/7 five-star support team will do everything they can for you.

Do I have to change my MX records?

Yes. You will have to change your MX records. We’ll tell you what to change them to and then you can get your IT department or service provider to handle it or the hosting company.

Where are your customers based?

We have customers in 6 of the 7 continents currently, (though if any penguins are looking for email security out in Antarctica, we’d gladly round out our number). Our services are placed in regional clusters to reduce latency and prepare for future digital divide legislation we would foresee coming. Our current centers are in Europe, UK, North America, South Africa and Australia.

How do I go about becoming a partner?

Just fill in the contact form below or on the partner page and we will get in touch with you.

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Can I just use the continuity service and not the email security service?

In order for the continuity service to work we need your mx records pointed at us so we can copy emails in to the continuity server. Once your mx records are pointed at us you are availing of the email security service. The security service can bypass the content filtering for your company if you wish, but as it’s there you may as well use it.

How do the archiving service and the email continuity service work together?

All emails are sent to the customer server and the archive if the continuity service is enabled. The archive replicates the email as long as it is receiving a copy from the customer’s server. If the customer’s primary email service isn’t working for any reason, users can still access the archived email as a copy has been sent to the archive directly. From there users can send and receive from their archive.

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Have more questions, want to get started on a free trial, or just find out more information?
Fill out the form below and one our dedicated team will contact you.