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IMAP Setup

Thanks you to Ellen Badat for creating this knowledge base article for us.

Windows – for a Windows computer you can use the Web App, Microsoft Outlook or Windows Live Mail.

Apple Mac – IMAP email is compatible with Mac Mail and Outlook for Mac.

Web App

1. To access the web app open a web browser and in the address bar type, mail.securesuite.io
2. You will see the login screen, enter your email address and password, click on Logon
IMAP Web App Login Screen
3. You will now see the main email screen
IMAP Web App Main Screen
From this screen you can access your email, calendar, contacts, tasks and notes.

If you need any help learning the web app interface, please get in touch and we will be happy to help.

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To Set up IMAP Email in Microsoft Outlook for Windows

These images are from Outlook 2013, however the basic information will be the same for previous versions of Outlook.

1. Close Outlook
2. Go to Control Panel and select Mail
3. Click Email Accounts
4. Click New Account
5. Select “Manual setup or additional server types”
Outlook IMAP Setup
6. Click Next
7. Select “POP or IMAP”
Outlook IMAP Setup
8. Click Next
9. Fill in your details

Server information –
Account type: IMAP
Incoming mail server: mail.securesuite.io
Outgoing mail server: mail.securesuite.io
User Name: your email address
Password: your password
Put a tick in “Remember password”
Outlook IMAP Details Screen
10. Click on “More Settings”
11. On the “Outgoing Server” tab, put a tick in the box saying “My outgoing server (SMTP) requires authentication”. The circle next to “Use same settings as my incoming mail server” should be blacked out
Outlook IMAP More Settings
12. On the “Advanced” tab, change the encrypted connection to SSL for incoming and TLS outgoing. The outgoing server port needs to be changed to 587
Outlook IMAP More Settings Advanced
13. Click OK
14. On the “Add Account” window, click Next
15. Outlook will check in the incoming and outgoing settings
Outlook IMAP Checking Settings
16. Click on Close
17. Click on Finish
18. Close the Mail window
19. Close Control Panel
20. Open Outlook
21. Outlook will start to download all of your email
Outlook IMAP Setup Complete

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To Set up IMAP Email in Windows Live Mail

1. Open Windows Live Mail
2. Select Accounts at the top
3. Click on Email
4. Fill in your details
Windows Live Mail Account Details
5. Put in tick in the box saying “Manually configure server settings”
6. If you have more than one account and want to make this new account your default email account, put a tick in the box “Make this me default email account”
7. Click Next
8. Complete the server information

Incoming server information –
Server type: IMAP
Server address: mail.securesuite.io
Put a tick in the box “Requires a secure connection (SSL)”
Authenticate using: Clear text
Logon user name: your email address

Outgoing server information –
Server address: mail.securesuite.io
Port: 587
Put a tick in the box “Requires a secure connection (SSL)”
Put a tick in the box “Requires authentication”
Windows Live Mail Server Settings
9. Click Next
10. You should receive a message saying your email account was added
Windows Live Mail Account Added
11. Click finish
12. Windows Live Mail should start downloading your email
Windows Live Mail Account Setup
13. Check that you can send email by sending a message to someone you know.

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To Set up IMAP Email in Mac Mail

1. Open Mail
2. Go to Preferences
3. On the Accounts tab, click the + at the bottom left corner of the window
4. Select “Add Other Mail Account…”
Mac Mail IMAP Setup
5. Click Continue
6. Enter your details
Mac Mail IMAP Details
7. Click Create
8. Mail will try to discover settings and then say, “ Account must be manually configured”
9. Click Next
10. Make sure IMAP is in blue at the top and enter the information

Mail Server: mail.securesuite.io
User Name: your email address
Password: your password

Mac Mail IMAP Incoming Server Settings
11. Click Next
12. Mail with verify the details
13. Enter the Outgoing Mail Server info

Mail Server: mail.securesuite.io
User Name: your email address
Password: your password

Mac Mail IMAP Outgoing Server Settings
14. Click Create
15. Mail will verify the settings
16. Mail will say “Additional account information required”
17. Click Next
18. Confirm the Outgoing Mail Server Info

Port: 587
Use SSL: This should be ticked
Authentication: Password

19. Click Create
20. Mail should start downloading your email
Mac Mail IMAP Setup Complete
The Accounts pages should look like this, with your information setup and configured.
Mac Mail IMAP Account Details

Mac Mail IMAP Mailbox Behaviours

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To Set up IMAP Email in Outlook for Mac

1. Open Outlook for Mac
2. Go to Preferences
3. Click on Accounts
4. Select Other Email
5. Enter your email address and password
6. Complete the rest of the details

User Name: your email address
Type: IMAP
Incoming Server: mail.securesuite.io
Tick the box saying “Use SSL to connect (recommended)”
Outgoing Server: mail.securesuite.io
Tick the box saying “Use SSL to connect (recommended)”
Mac Outlook Account Details
7. Click Add Account
8. Outlook should add the account, after about 30 seconds Outlook should start downloading your email
9. Click on the More Options button below Outgoing Server
10. Change the drop down menu to say “Use Incoming Server Info”
11. Click Ok
Mac Outlook Account Setup
12. Click on the Advanced button
13. On the Server tab, change “Sync all IMAP folders every 2 minutes” to every 5 minutes
Mac Outlook Advanced Server Tab
14. The Folders tab should look like this
Mac Outlook Advanced Folders
15. Click Ok
16. Close the Accounts window
17. Outlook should start downloading your email
Mac Outlook Setup Complete

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To setup your IMAP email on your iPad or iPhone

iPhones and iPads follow the same setup procedure. Depending on which version of IOS your device is using the screen may look slightly different from the pictures below.

1. Go into Settings
2. Then Mail, Contacts, Calendars
3. Click Add Account
4. Select Other
Add IMAP Account IOS
5. Click Add Mail Account
6. Enter the account information:
Name: your name
Email: your email address
Password: your password
Description: give your account a memorable name
IOS Add Account IMAP Info
7. Click Next
8. You will need to enter additional information
9. Make sure IMAP is selected at the top of the screen
ios-select-IMAP
10. Incoming Mail Server:
Host Name: mail.securesuite.io
Username: your email address
Password: your email password
ios IMAP incoming mail server
11. Outgoing Mail Server:
Host Name: mail.securesuite.io
Username: your email address
Password: your email password
ios IMAP outgoing mail server
12. Click Next
13. It will say “Verifying”
14. The new account will then be added
ios IMAP Account Added
15. Click Save
16. The device will add the account and return you to the Mail, Contacts, Calendars screen
17. Click on the new account that you just setup
18. Click on the Account at the top
ios IMAP Account
19. Click on Advanced at the bottom of the window
ios IMAP Advanced
20. Under the heading “Mailbox Behaviors”
21. Click on the mailboxes, Drafts, Sent and Deleted, change the tick so that it is next to the corresponding folder under “On the Server”
ios IMAP Drafts

ios IMAP Advanced Sent

ios IMAP Advanced Trash

22. Click Account in the top left corner
23. Then click Done in the top right corner
24. Click on Mail, Contacts… in the top left corner of the window
25. Press the Home button (the round button on the device at the bottom)
26. Go into the Mail application
27. The new account should be listed under “Mailboxes” and the device should start downloading your email that you have stored on the server.

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To Set up IMAP Email on your Android Device

Android devices vary in the setup procedure needed to configure the IMAP email account. However the basic details you will need are:

› Your email address/username
› Your password
› The server type is IMAP
› The incoming and outgoing mail server is mail.securesuite.io
› Use SSL should be ticked or selected
› Outgoing Mail Port should be 587

The following show the setup procedure on a Nexus 7 device using Android 4.4.4 (Kitkat)

1. Go into Settings
2. Scroll down to Accounts and click Add Account
Android IMAP Add Account
3. Select IMAP from the list
4. Enter your email address and password
Android IMAP Account Details
5. Click Next
6. Select IMAP
Android IMAP Select Account Type
7. Change the Server to mail.securesuite.io
8. Change the security type to SSL/TLS (Accept all certificates)
Android IMAP Incoming Server Settings
9. Click Next
10. For the Outgoing settings change the security type to START TLS (Accept all certificates)
11. Make sure the box next to Require sign-in is ticked
12. Click Next
13. The device will verify the settings
14. Amend your Account Options as needed
Android IMAP Account Options
15. Click Next
16. Give the account a memorable name
17. Click Next
18. The account will now be setup
19. You should now be taken back to the Settings window
20. Click the Home button at the bottom of the screen
21. Go into the Email Application
Android Email Logo
22. Select the email account and your email should start to download

 

in Email Hosting, Securesuite

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