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User and Group Management

User and Group management for email hosting customers is now available in the client portal. Log in at

or login to your reseller portal at then select services and switch in to your appropriate customer account by clicking the “Switch” button on the right hand side of the page. This will log you in to your customers quarantine portal so you can control the settings.

Click on the “users” button on the left

To create Users click on the Add New User button and fill in the fields

Role- whether the user is a user, admin or contact
First and last name
email address
an alias address if they have one
Set the users password

Tick the Enable Hosted Mailbox button. If that user requires IMAP or POP access you also need to tick that box.
Most users won’t need this as they are using the Active Sync functionality ofr mobile devices and MAPI for Outlook.

To create Groups click on the “Groups” tab
Administrators can create groups as follows:

– Internal distribution groups – email can be sent to internal group members from internally. Internal groups do not have a defined SMTP address.
– External distribution groups – email can be sent to internal group members from anywhere (internal & internet), An external group has a defined SMTP address.

Groups can also be defined as a ‘Security Group’ meaning that they can be used to grant access rights and permissions to mail items (folders, calendars etc) on a group basis rather than having to do it individually.

To access this functionality, upon login customers with email hosting can click on the ‘User’ link. This will bring up a ‘Groups’ tab next to the standard ‘Users’ tab. Existing groups will be listed in a table along with options to manage these groups as well as create new groups.

Other changes:

Contacts – email hosting customers can create users with a ‘contact’ role. This is typically used for creating contacts with an external address (e.g. gmail etc) and then defining the contact as a member of a group to receive email sent to that group.

POP3 / IMAP –  access to these protocols for email hosting customers can now be granted by a domain administrator within the client portal. Clicking on a user with a mailbox will show up these options which can then be enabled / disabled on a per user basis.


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