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Issue: Emails Going into Junk Folder – Office 365

Please note this article was updated on August 25th, 2017

Login to the O365 Admin Console

Navigate Admin > Admin Centers > Exchange > Connection Filter



 

 

 

 

Step 1


Click Edit

Click Connection Filtering



 

 

 

 

 

 

 

 

 

Step 2


Click Add (+)

Add in The Email Laundry Delivery IP’s to the Allowed IP Addresses

**Please Note The Email Laundry has region specific delivery ranges. They can be found in the customer set-up mail or in Step 4 below**



whitelist o365

 

 

 

 

Step 3


Create a new rule within O365 Exchange admin center



 

 

 

 

 

 

 

whitelist o365

Step 4


Give the rule a name e.g. ‘Bypass Spam Filtering’, click on ‘More Options’,  select ‘The sender…IP address…’ as the rule match and then input the below IP addresses based on your region:

EU –

84.51.225.20/32
84.51.225.21/32
88.198.53.176/32
88.198.53.230/32
109.169.43.0/24

US –

23.227.180.0/26
199.115.112.0/27
109.169.43.0/24

ZA –

109.169.43.0/24
129.232.132.160/29
197.189.229.104/29


whitelist o365

 Step 5


Set the first action to modify the message properties by adding a message header with a key ‘X-MS-Exchange-Organization-BypassClutter’ and value of true (note these are case sensitive).


whitelist o365

 

 

 

 

 

 

 

 

 

Step 6


 Add another action to modify the message properties and set the spam confidence level to ‘Bypass spam filtering.


whitelist o365

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Click Save




 

in Email Security Tags: O365

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