Setting up IMAP Email

These are the instructions for setting up IMAP users on our hosted email service Secure Suite

These are the instructions for setting up IMAP users on our hosted email service Secure Suite

Jump to:

Web App
To Set up IMAP Email in Microsoft Outlook for Windows
To Set up IMAP Email in Windows Live Mail
To Set up IMAP Email in Mac Mail
To Set up IMAP Email in Outlook for Mac

Windows – for a Windows computer you can use the Web App, Microsoft Outlook or Windows Live Mail.

Apple Mac – IMAP email is compatible with Mac Mail and Outlook for Mac.

Web App

1. To access the web app open a web browser and in the address bar type, mail.securesuite.io

2. You will see the login screen, enter your email address and password, click on Logon
hosted email login screen

3. You will now see the main email screen
hosted email main app screen

 

From this screen you can access your email, calendar, contacts, tasks and notes.

If you need any help learning the web app interface, please get in touch and we will be happy to help

blue email laundry logo

To Set up IMAP Email in Microsoft Outlook for Windows

1. Close Outlook

2. Go to Control Panel and select Mail

3. Click Email Accounts

4. Click New Account

5. Select “Manual setup or additional server types”
Outlook IMAP setup

6. Click Next

7. Select “POP or IMAP”
outlook imap setup

8. Click Next

9. Fill in your details

Server information –
Account type: IMAP
Incoming mail server: mail.securesuite.io
Outgoing mail server: mail.securesuite.io
User Name: your email address
Password: your password
Put a tick in “Remember password”
outlook imap details hosted email

10. Click on “More Settings”

11. On the “Outgoing Server” tab, put a tick in the box saying “My outgoing server (SMTP) requires authentication”. The circle next to “Use same settings as my incoming mail server” should be blacked out

12. On the “Advanced” tab, change the encrypted connection to SSL for incoming and TLS outgoing. The outgoing server port needs to be changed to 587

13. Click OK

14. On the “Add Account” window, click Next

15. Outlook will check in the incoming and outgoing settings

16. Click on Close

17. Click on Finish

18. Close the Mail window

19. Close Control Panel

20. Open Outlook

21. Outlook will start to download all of your email

Windows Outlook Logo Microsoft

To Set up IMAP Email in Windows Live Mail

1. Open Windows Live Mail

2. Select Accounts at the top

3. Click on Email

4. Fill in your details

5. Put in tick in the box saying “Manually configure server settings”

6. If you have more than one account and want to make this new account your default email account, put a tick in the box “Make this me default email account”

7. Click Next

8. Complete the server information

Incoming server information –
Server type: IMAP
Server address: mail.securesuite.io
Put a tick in the box “Requires a secure connection (SSL)”
Authenticate using: Clear text
Logon user name: your email address

Outgoing server information –
Server address: mail.securesuite.io
Port: 587
Put a tick in the box “Requires a secure connection (SSL)”
Put a tick in the box “Requires authentication”

9. Click Next

10. You should receive a message saying your email account was added

11. Click finish

12. Windows Live Mail should start downloading your email

13. Check that you can send email by sending a message to someone you know.

Windows Live Mail Logo

To Set up IMAP Email in Mac Mail

1. Open Mail

2. Go to Preferences

3. On the Accounts tab, click the + at the bottom left corner of the window

4. Select “Add Other Mail Account…”

5. Click Continue

6. Enter your details

7. Click Create

8. Mail will try to discover settings and then say, “ Account must be manually configured”

9. Click Next

10. Make sure IMAP is in blue at the top and enter the information

Mail Server: mail.securesuite.io
Username: your email address
Password: your password

11. Click Next

12. Mail with verify the details

13. Enter the Outgoing Mail Server info

Mail Server: mail.securesuite.io
Username: your email address
Password: your password

14. Click Create

15. Mail will verify the settings

16. Mail will say “Additional account information required”

17. Click Next

18. Confirm the Outgoing Mail Server Info

Port: 587
Use SSL: This should be ticked
Authentication: Password

19. Click Create

20. Mail should start downloading your email

The Accounts pages should look like this, with your information setup and configured.

Mac Mail Logo

To Set up IMAP Email in Outlook for Mac

1. Open Outlook for Mac

2. Go to Preferences

3. Click on Accounts

4. Select Other Email

5. Enter your email address and password

6. Complete the rest of the details

User Name: your email address
Type: IMAP
Incoming Server: mail.securesuite.io
Tick the box saying “Use SSL to connect (recommended)”
Outgoing Server: mail.securesuite.io
Tick the box saying “Use SSL to connect (recommended)”

7. Click Add Account

8. Outlook should add the account, after about 30 seconds Outlook should start downloading your email

9. Click on the More Options button below Outgoing Server

10. Change the drop down menu to say “Use Incoming Server Info”

11. Click Ok

12. Click on the Advanced button

13. On the Server tab, change “Sync all IMAP folders every 2 minutes” to every 5 minutes

14. The Folders tab should look like this

15. Click Ok

16. Close the Accounts window

17. Outlook should start downloading your email

Get in Touch!